2435 Kimberly Road, Alpine Center North #145N, Bettendorf IA 52722
 
 
 
 
 
 

New patient info in Bettendorf & Muscatine, IA

 


Your Treatment begins with Compassion and Respect:

We understand that sometimes making that first call is the hardest. It takes courage to ask for help. Your call will be handled with professionalism and confidentiality.
 
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Forms

New Client ADULT Paperwork
New Client MINOR Paperwork under 18 years old
 
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Hours

Our clinicians have flexible hours and vary by therapist.
 

Appointments:

 
When calling to make your first appointment, have your insurance cards available to give the insurance information to the intake coordinator. We do our best to schedule appointments on days or times that work best for you. Sessions are anywhere from 45-60 minutes. Your therapist will recommend the frequency of appointments at your first meeting. It is your responsibility to schedule appointments. Bring your ID and insurance card with you to your first appointment. Also bring a list of all your medications. Please arrive 20 minutes prior to your first appointment if you need to fill out new client paperwork.
 
therapist office waiting room - Christian counseling services in Bettendorf & Muscatine, IA
 

Cancellations and Missed Appointments:

We ask you notify us 24 hours in advance if you are unable to keep your appointment. This gives us time to make the appointment available to someone else. Each appointment is a special time reserved just for you. It is your responsibility to give us adequate notice. Your appointment will be counted as a “Missed” appointment if you do not give us 24 hours' notice. You may be billed a missed appointment fee of $50 If you have 3 missed appointments within 6 months you may be discharged.

To cancel an appointment you may call us during normal office hours or leave a message on our answering machine after regular business hours and during weekends. We do make reminders calls one business day prior to your scheduled appointment. This is a courtesy call. It is your responsibility to know when your appointments are and to remember them. It is also your responsibility to update us if you have a phone number change.

Insurance:

We will gladly call your insurance company for you to check your outpatient mental health benefits. We will call you prior to your first appointment (time permitting) and provide you with the information your insurance company gave us. We cannot guarantee the information given to you because your insurance company gives us a disclaimer that it could change. We do our best to give you as much information upfront regarding your copay, deductibles, etc. You will be responsible for any copays or deductibles at time of service. You are also responsible for letting us know if your insurance changes. Charges for missed appointments, disability forms, letters, and telephone calls cannot be submitted to your insurance carrier.

Sliding Fee Scale:

We offer a sliding fee scale to those that are self-pay. We have a sliding fee scale worksheet for anyone that is interested in getting reduced session fee rates. Please feel free to ask us about it to see if you qualify. We are here to help you.