We understand that sometimes making that first call is the hardest. It takes courage to ask for help. Your call will be handled with professionalism and confidentiality.
We ask you notify us 24 hours in advance if you are unable to keep your appointment. This gives us time to make the appointment available to someone else. Each appointment is a special time reserved just for you. It is your responsibility to give us adequate notice. Your appointment will be counted as a “Missed” appointment if you do not give us 24 hours' notice. You may be billed a missed appointment fee of
$50 If you have 3 missed
appointments within 6 months you may be discharged.
To cancel an appointment you may call us during normal office hours or leave a message on our answering machine after regular business hours and during weekends. We do make reminders calls one business day prior to your scheduled appointment. This is a courtesy call. It is your responsibility to know when your appointments are and to remember them. It is also your responsibility to update us if you have a phone number change.
We will gladly call your insurance company for you to check your outpatient mental health benefits. We will call you prior to your first appointment (time permitting) and provide you with the information your insurance company gave us. We cannot guarantee the information given to you because your insurance company gives us a disclaimer that it could change. We do our best to give you as much information upfront regarding your copay, deductibles, etc. You will be responsible for any copays or deductibles at time of service. You are also responsible for letting us know if your insurance changes. Charges for missed appointments, disability forms, letters, and telephone calls cannot be submitted to your insurance carrier.
We offer a sliding fee scale to those that are self-pay. We have a sliding fee scale worksheet for anyone that is interested in getting reduced session fee rates. Please feel free to ask us about it to see if you qualify. We are here to help you.